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Procédure d'arrivée irréprochable95 % des voyageurs récents ont attribué 5 étoiles à la procédure d'arrivée dans ce logement.
Original Spanish Style w/ 2 bed, 1 bath, kitchen, W/D. LARGE PRIVATE POOL & BEAUTIFUL GARDEN. 2 Miles to the Beach, 10 blocks to Downtown Ft Laudedale, 5 Min to I-95 and 10 min to Airport and Cruise Port! Pergola, and Unique Outdoor Sculptures.
Parking gratuit sur place
Télévision par câble
Espace de travail pour ordinateur portable
1 lit king size
2 lits queen size
2 canapés, 1 matelas pneumatique, 1 lit pour bébé
Pas de fête ni de soirée
L'entrée dans les lieux se fait à partir de 17:00
Départ avant 10:00
A very central location in fort Lauderdale. Close to groceries restaurants, and nightlife. A fantastic deck and clean pool made the stay very relaxing. One bed was however totally broken at the frame, making sleep very uncomfortable, forcing one guest to use the couch multiple ni…
Réponse de Lucas :
Hello Shawn, I appreciate the feedback and I really apologize if anything was unsatisfactory, but please allow me to provide my input. First of all, you will remember, you requested an early check in for some of your party that would arrive early, to which I accommodated you; however, this made it difficult to address anything prior to your arrival, based on the "no entry policy" you enacted during your stay (Mind you, I also provided you a late check out, since you had a late flight, which further put a strain on my ability to address anything as I will mention below). Regarding the bed, you didn't notify me until later about this, and told me that every was great upon your arrival. You messaged me later about it, and said it was simply so you wouldn't be held accountable, and you would update me later, but you never did. Regardless, I was planning to come Saturday morning, which was the next day (since I was out of town on business) in order to address it, but when I saw you were not happy with people being there during your stay, I decided to wait until you would allow access. Regarding the service men that came by, I do apologize again, but you'll notice that they never came inside after you expressed your concern. I attempted to reach you multiple times by phone, and once you answered, I advised you that there would be people coming by that morning (I only found out that morning), and I even asked if that was okay, there was no insistence or demand; rather, I simply asked if you were still resting or if you were planning to head out. Once you advised that you were still resting, I asked you when would be a better time for them to come, and you said later that afternoon, so I said they would be by at 5:30 PM. It wasn’t until later that day that you expressed you didn’t want anyone there, so I decided to postpone the maintenance all together. I understand you don't live in south Florida, but anyone that lives here will know how unreliable and difficult good service is here, and they didn't provide me with any advanced notice either. I scheduled the guy to come 1 week prior to your arrival, and he didn't decide to show up until that morning. And to give you a better idea, since I was not able to do the work that morning, they have still not, until now, responded back or made any schedule to (Website hidden by Airbnb) now I am stuck for another extended time before I can do the repair to the light fixture in the living room. When you book a hotel, the cleaning crew will come knocking very early in the morning requesting cleaning or maintenance (I travel a lot so I know), and if the guests asks to them to come back, they will continue on to the next room (I only have the one rental property along with the unit next door so I don't have this luxury to move on to the next, even though I did for you since you expressed your concern). Never once did this damper my stay at a hotel, and being that this is a personal house you are renting out, you have to expect some maintenance that will occur during different times, or the house would be in shambles. I am fully booked, so if I had to avoid all service during a guest's stays, then I wouldn't be able to have the lawn service, pool service, or any regular mandatory maintenance to ensure guests are not left with damaged or unappealing accommodations. Lastly, I provide guests with basic supplies to accommodate their stay, if a guest requires special shampoos or soaps, they are required to provide that, the same goes with cleaning and kitchen supplies. Once again I apologize and I hope you still enjoyed the rest of your stay aside from the issues mentioned above. Take care!
Langues : English, Español, Français
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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