I see that the review for check-in was lacking. In error, I transposed the guests phone number when I texted the code for my front door. We communicated on the phone before they headed over so I don't believe they had trouble getting into the house when they arrived.
Concerning the cleanliness of the bathroom, as my listing describes, my home is older and the bathroom is dated. I scrubbed it top to bottom before they arrived so it actually was clean. Also, since it is a shared bathroom, it does not stay spic and span for long.
Unfortunately, a review like this can seriously impact bookings, which is a shame because I believe the guests enjoyed their stay and expressed they would like to return sometime if rooms are available. Usually, my rooms are booked with long term tenants.