I hope that prospective guests will take a moment to kindly read my response to Kathleen's review and also to consider the overwhelmingly positive responses on cleanliness that we've had from guests in the past.
Regarding the porch: Unfortunately, our nice Viking stove broke just a few days before our guest's arrival. We were able to take time off of work to replace the store in time, but due to the busy holiday season were not able to have it hauled away and had to store it out of sight under the cover of the back porch. Because the temperature was in the 30s, I assumed that it would not be used by our guests. In addition, there was a clear, larger furnished front porch that would have sufficed any cold-weather sitting. I did not anticipate that this would cause our guests dissatisfaction.
Regarding cleanliness: I'm not sure why the floors and carpet posed a problem for the guests. The wool carpets were professionally deep-cleaned two months prior and vacuumed the morning of their arrival. I personally went back over missed corners and edges of the rooms with the vacuum after my cleaners left. Ours is a family home, not a hotel, so perhaps that expectations were not realistic for the situation, but more fitting for guests who enjoy the comforts of a home.
With regard to the dirty bedding in the master bedroom, our normal house cleaners of 13 years were out of the country and the alternate team left a dirty bottom sheet on the master bed. I had left all of the guests' linens clean and set aside for the beds, accidentally faulting one sheet. I am horrified that the cleaners remade the beds with all clean linen but left the dirty sheet on the bed. I cannot imagine why anyone would do that, but I regret very much that I did not un-make all of the beds to check each sheet before leaving. This is something that I will do in the future. When I leaned what happened, I quickly apologized, issued a $50 refund, and directed the guests to a clean bottom sheet.