Thank you for your review. I am sorry that you currently feel a negative way about myself or your experience here. I would be more than happy to come to a resolution that bests suits the both of us which we are currently delegating right now with the Airbnb Damage Resolution Dispute. I will take any of your questions or concerns and use it toward improving my future Airbnb hosting experience.
I will admit that I believe your negative review is very unfair and uncalled. Regardless, you are entitled to your opinion and I will try my absolute best to respond to all of your concerns here.
I am extremely surprised that you have left me a horrible review. This is the first ever negative review I have received and the first ever less than positive review I have had to write about a guest. I am very disappointed of the current situation as I always aim to have nothing but a positive relationship with all my guests. Your negative review is very odd to me because during your entire stay you had nothing but good comments. Unfortunately, it seems as if your review is written out of spite due to the Airbnb Damage Resolution Dispute I had to open in order to cover the costs of the extremely poor and damaged condition in which you had left my apartment.
Please note that I take extremely high care of all my Airbnb guests. I am a very diligent Airbnb host and always aim to prioritize my guests. I treat all my guests as if they are family or friends as my goal is always to help them gain the best experience during their stay. All of my past reviews and over 10 years excelling in the hospitality industry can vouch for this statement.
To summarize when I returned to the apartment after you had checked out it was left damaged, and extremely messy. I had made an Airbnb Damage Resolution Dispute with you not make more money from you but to simply recover the costs for all the damages and losses that you had caused in my apartment. When I had returned to the apartment after Manjinder checked out I was completely shocked as all the living room furniture was moved around, the bedsheets were stained and could not be fixed, kitchen sink was broken, dishes, cups were broken and missing, towels were stained and all of these had to be replaced. I had to pay double to my housekeeper to clean the apartment because it took her twice as long as normal. Therefore, I opened up a Airbnb resolution dispute because I had to recover the cost for the increased amount I had to pay for cleaning fees; as well as, for replacing all the decor and appliances. Trust me, I would way rather prefer to not have to go through the trouble of replacing everything than request damage money from the dispute. I have provided 100% honest receipts and photo evidence of the actual damage and costs. I have requested nothing more than the actual cost it took to fix my apartment back to its normal condition.
You had stayed at my apartment for over a week and during that time I kept clear and constant communication with you. I was overseas during the time so the time zones were different but I had always responded within 24 hours. This was also the reason my phone line did not go through, however I was always available through Airbnb messaging. Regardless, if I was overseas I had made sure that a trusted family member waited for Manjinder and checked him in thoroughly. He had the contact for that same family member who was always near by to help with anything at anytime. I had made that clear to you from the very beginning.
Never at anytime did you mention any issues to myself of my family member about the hot water, or fire alarm. Unfortunately, if these issues are not brought to our attention it is difficult to aid you in finding a resolution.
As for toilet paper and paper towels. I always make sure to leave ample amounts of toiletries, cleaning supplies etc especially for long term stay guests. I also leave extra shampoo, conditioner things that are not normally required for Airbnb hosts to provide but I believe in going the extra mile for my guests.
In addition, the currency is in USD because 95% of my guests are travelling from the US or Internationally and USD is the common currently worldwide. However, if you look at my rates they are comparable and competitive with the other Airbnb listings of the same calibre.
Hoping we can come to a resolution with this case soon and hoping that you can take this experience positively and learn for your future Airbnb stays just as I will.