Downstairs 2 bedroom rental with private entrance at a home at the top of Mariner's ridge in Hawaii Kai. Two bedrooms, living room, & bath
We also have another rental option, just ask for link! Parking within gated property in a safe neighborhood!
Parking gratuit sur place
L'entrée dans les lieux se fait à partir de 15:00
Départ avant 11:00
I was not mailed a house manual and had to wait one hour outside to get instruction to receive key. Especially after a long flight, very annoying. There was no curtains on the bathroom window so had to make shift one, the first initial made wife very uncomfortable No trash line…
Réponse de Charles :
Hi Jerome, While the house manual was not sent to you on the Airbnb platform you were in fact e-mailed the property entry details and address. None of these issues you mentioned were ever brought up during your stay. We would have been happy to address each and everything you mentioned here if you would have just let us know. This is a new rental and we had a newly hired cleaner get this ready for your stay. We apologize for the issues you experienced. As we mentioned through the Airbnb message platform, this is a new rental so we made sure to tell you to please let us know if you need anything or have questions during your stay. The individual upstairs that identified himself as the "resident manager" was actually just a guest staying upstairs. We can only assume he identified himself as such so that he could get you to turn off the fan which it seems needs to be adjusted so that there is no noise made. We are certainly going to address all of these issues you have brought up for future guests but in the future it would be wise for you to let the hosts know of any issues you might have so that the problems can be resolved rather than being upset and leaving a bad review. We would have been happy to address everything you mentioned right away and also would have given you a partial refund if you would have just brought this up at some point during your stay.
Great communication with Charles leading up to and throughout our stay. He was extremely responsive to our questions and was very receptive to some minor suggestions that we had made to improve the place for future stays. The place was as described, with plenty of space, fans …
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Délai de réponse : Dans la journée
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