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Surfside Swell

Profil utilisateur de Your Home Away From Home
Your Home Away From Home

Surfside Swell

5 voyageurs
2 chambres
3 lits
2 salles de bain
5 voyageurs
2 chambres
3 lits
2 salles de bain

Situé dans le célèbre « Swell Building », vous avez toute la beauté de la banlieue Est de Sydney à votre porte.

Équipements

Parking gratuit sur place
Ascenseur
Wi-Fi
Télévision par câble
Cuisine
Climatisation

Règlement intérieur

L'entrée dans les lieux se fait à partir de 14:00
Départ avant 11:00

Disponibilité

1 commentaire

Profil utilisateur de Sarah
Sarah
mars 2017
The property is managed by an agency. After booking they said we would need to go to them to collect keys. We asked if they could drop them off. They said they would for a fee and didn't respond to further communication. We left to figure out how to get keys on our own after that…
Profil utilisateur de Your Home Away From Home
Réponse de Your Home Away From Home :
Dear Sarah. We are pleased to hear that for the most part you enjoyed your recent stay with Your Home Away From Home and appreciate your important feedback. It is disappointing to hear of your experience around the key handover, as we do offer key delivery as a matter of course for a small fee. After reaching out to you on two occasions in this regard and with no response we considered that you were suitably ok to collect the keys. Regarding the car park we highlight in our advertising that the car space is for a ‘standard’ car only. We will look to consider adding commentary around the space not being suitable for SUV’s to assist future guests. Thank you also for letting us know regarding the air conditioning unit as our technician informed us that after attending the property that the appliance was in perfectly good working order but does require to be set at the right temperature. We can certainly check again to see if any additional service is required and at the same time we will take on board your recommendations around the kitchen utensil upgrade, along with oiling the bi-fold doors and checking the bedroom door for easier closing. We do assess all of our properties on a regular basis and will take these suggestions into consideration. All the best with your future travels, we hope to see you again and would be pleased for you to contact us directly if you wish to discuss in further detail.
mars 2017

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Hôte : Your Home Away From Home

Membre depuis mai 2012
Profil utilisateur de Your Home Away From Home
248 commentaires
Vérifié
Your Home Away from Home are a privately owned business helping our guests to create the perfect Sydney holiday. We know Sydney’s best spots and hidden gems and have curated a diverse range of properties to suit every guest’s individual needs. All of our properties are carefu…
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Délai de réponse : Moins d'une heure
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